Terms & Conditions

1. Ticket Options & Inclusions

• Events may offer different ticket categories, seating arrangements and experiences.
• The inclusions, access areas and benefits applicable to each ticket will be displayed at the time of purchase.
• Tickets may be sold through the Fusion Life website, authorised ticketing platforms or other authorised sales channels specified for the relevant Event.
• Where tickets are purchased through a third-party ticketing platform, the platform's applicable terms, conditions and privacy policies may also apply.
• Each ticket provides access only to the Event, date, area, seating category or experience specified at the time of purchase.
• Additional benefits, including VIP access, reserved seating, hospitality, parking, food, beverages, meet-and-greets or other inclusions, will only apply where expressly stated for the relevant ticket.
• The ticket holder is responsible for selecting the correct ticket type before completing payment.
• Lost, stolen, duplicated, altered, fraudulent or tampered tickets may be refused entry.

2. Ticket Purchases & Entry

• 2.1 Tickets are subject to availability and may sell out without notice.
• 2.2 Tickets are valid only for the Event, date and ticket category stated on the ticket.
• 2.3 A valid ticket must be presented in the required format upon entry.
• 2.4 The Organiser reserves the right to verify tickets and identification documents where required.
• 2.5 The Organiser may refuse entry where a ticket is invalid, duplicated, fraudulent, altered or has already been used.
• 2.6 Ticket resale, duplication or unauthorised commercial distribution may result in cancellation of the ticket without refund.

3. Payments, Refunds & Event Changes

• Refunds are available only within the refund period specified for the relevant Event. After the stated deadline, refunds will generally not be available except in exceptional, verified circumstances, such as a death in the immediate family or serious medical emergency.
• Refund requests must be submitted through the official process and may require supporting documentation. Approval is not guaranteed.
• Approved refunds will be processed within the timeframe communicated by the Organiser or ticketing platform. Applicable non-refundable transaction or ticketing fees may be deducted where permitted by law.
• If an Event is postponed, tickets will generally remain valid for the rescheduled date, unless otherwise communicated.
• Any refund arrangements relating to a postponement will be communicated separately for the affected Event.
• If an Event is cancelled, the Organiser will communicate the applicable ticket and refund arrangements to ticket holders.
• Event details, including the venue, programme, schedule, artists, seating arrangements and other Event elements, may be changed where reasonably necessary.
• Any remedy or refund offered in relation to an Event change will apply to the Event ticket only and will not automatically include independently arranged travel, accommodation, transport or other personal expenses.

4. Venue Changes & Event Locations

• 4.1 The Organiser may change or relocate an Event venue where reasonably necessary due to venue availability, safety, capacity, regulatory requirements, operational requirements, infrastructure issues or other circumstances affecting the Event.
• 4.2 Where an Event is relocated, tickets will generally remain valid for the replacement venue, subject to the arrangements communicated by the Organiser.
• 4.3 Seating layouts, viewing areas, facilities, entrances, parking arrangements and other venue features may differ between venues.
• 4.4 Where reasonably possible, ticket holders will be accommodated in the same or a reasonably comparable ticket category.
• 4.5 A venue change does not automatically entitle a ticket holder to a refund unless otherwise required by law or specifically communicated by the Organiser.

5. Weather & Outdoor Events

• 5.1 Some Events may take place partially or entirely outdoors, in open-air areas, covered areas, temporary structures or a combination of these environments.
• 5.2 Where an Event is outdoors, normal weather conditions, including light rain, wind, heat or cold, will not ordinarily result in cancellation or a refund.
• 5.3 The Event may continue during light or moderate rain where the Organiser determines that conditions remain reasonably safe for attendees, artists, staff and contractors.
• 5.4 Where severe weather creates an unsafe environment, the Organiser may delay, temporarily suspend, relocate or otherwise modify the Event in consultation with the relevant venue and safety personnel.
• 5.5 Covered areas, seating and other weather-protected facilities will only be available where specifically provided for the relevant Event or ticket category.
• 5.6 Ticket holders attending outdoor Events are responsible for wearing appropriate clothing and footwear suitable for the advertised venue and prevailing outdoor conditions, including comfortable, weather-appropriate or weather-resistant footwear where applicable.
• 5.7 Weather-related discomfort, including exposure to rain, wind, heat or cold, does not by itself entitle a ticket holder to a refund.
• 5.8 Any decision concerning Event operations during adverse weather will be made with the safety of attendees, artists, staff and contractors as a primary consideration.

6. Artist Line-Up & Event Programme

• 6.1 Advertised artists, performers, DJs, speakers and programme elements are subject to change.
• 6.2 The Organiser will make reasonable efforts to present the advertised programme but does not guarantee the appearance of every advertised artist or performer.
• 6.3 The non-appearance or replacement of an individual supporting artist or performer does not automatically entitle ticket holders to a refund.
• 6.4 Where a significant programme change occurs, the Organiser may communicate any applicable remedy or alternative arrangement.

7. Event Environment & Reserved Seating

• 7.1 Events may include loud music, lighting effects, special effects, large crowds, standing areas, seated areas and other conditions associated with live entertainment.
• 7.2 The physical environment may differ between Events depending on the venue, location, event format and facilities available.
• 7.3 Where reserved seating applies, guests must occupy the seat allocated to their ticket.
• 7.4 If another person is occupying an allocated seat, the ticket holder must notify Event staff or security and must not attempt to resolve the matter themselves.
• 7.5 Dancing or other activity that obstructs the view, access or enjoyment of other guests may be restricted in designated seated areas. Guests wishing to dance should use designated dance-floor areas where provided.

8. Parking, Security &Prohibited Items

• 8.1 Parking availability, location and fees vary by Event and venue and will be communicated where applicable.
• 8.2 Parking does not form part of a ticket unless specifically stated.
• 8.3 Vehicles, bags and persons may be subject to security screening.
• 8.4 Prohibited items may include weapons, illegal substances, outside alcohol, dangerous objects and any other items prohibited by the venue or Organiser.
• 8.5 Prohibited items may be confiscated and entry may be refused without refund.
• 8.6 Guests must comply with reasonable security, venue and safety instructions.

9. Age Restrictions & Children

• 9.1 Age restrictions may vary by Event and will be clearly communicated on the relevant Event or ticket page.
• 9.2 Where an Event is restricted to persons aged 18 years or older, valid identification may be required upon entry.
• 9.3 Where children or minors are permitted, the applicable supervision and ticket requirements will be stated for the relevant Event.
• 9.4 Parents, guardians or accompanying adults remain responsible for the safety and conduct of minors in their care.

10. Conduct & Removal

• 10.1 Disruptive, abusive, threatening, unlawful or unsafe behaviour will not be tolerated.
• 10.2 The Organiser may refuse entry or remove a person where their behaviour presents a safety, security or public-order concern or materially affects other attendees.
• 10.3 Persons removed from an Event for misconduct, breach of venue rules or failure to follow reasonable safety instructions will generally not be entitled to a refund.

11. Pass-Out & Re-Entry

• 11.1 Pass-outs and re-entry are only permitted where specifically allowed for the relevant Event.
• 11.2 Where wristbands are used, the wristband must remain securely attached and intact.
• 11.3 Cut, removed, damaged, altered, tampered or re-attached wristbands may be considered invalid.
• 11.4 A valid ticket or wristband does not guarantee re-entry where security or operational circumstances prevent it.

12. Photography, Filming & Media

• 12.1 Photography, filming and recording may take place during Events for crowd, atmosphere, editorial, promotional, advertising, archival and social-media purposes.
• 12.2 By entering an Event, attendees acknowledge that they may appear incidentally in photographs, video recordings or other Event media.
• 12.3 Such media may be used by the Organiser and its appointed photographers, videographers, media partners and service providers for legitimate Event and promotional purposes, subject to applicable law.
• 12.4 Specific media restrictions or consent requirements for minors may apply where required by law or communicated for the relevant Event.

13. Personal Belongings & Liability

• 13.1 Attendees enter and attend Events at their own risk, subject to rights that cannot lawfully be excluded.
• 13.2 Attendees are responsible for their personal belongings.
• 13.3 The Organiser will not be responsible for loss, theft, damage, injury or other loss to the extent that liability may lawfully be excluded.
• 13.4 Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

14. Travel & Accommodation

• 14.1 Unless expressly included with a ticket, all travel, flights, transport, accommodation, parking, meals, visas, travel insurance and other personal arrangements are the responsibility of the ticket holder.
• 14.2 These arrangements are made independently with third-party providers and at the ticket holder's own cost and risk.
• 14.3 Ticket holders should review the cancellation, amendment and refund policies of third-party providers and consider appropriate travel insurance or flexible booking options.
• 14.4 To the extent permitted by law, the Organiser is not responsible for third-party travel, accommodation or other personal expenses arising from changes to an Event.

15. Ticket Delivery & Electronic Communication

• 15.1 Where tickets are delivered electronically, ticket holders are responsible for providing accurate contact and email information.
• 15.2 Ticket holders should check their inbox, spam and junk folders after completing a purchase.
• 15.3 The Organiser and/or ticketing platform may communicate important Event information electronically, including ticket information, Event changes, entry instructions and operational notices.

16. Privacy & Personal Information

• 16.1 Personal information will be processed in accordance with the Organiser's applicable Privacy Policy and relevant South African data-protection requirements.
• 16.2 Personal information may be used for purposes including ticket processing, Event administration, customer support, security, communication, competition administration where applicable and other legitimate purposes.
• 16.3 Where marketing communications are sent, recipients will be provided with applicable methods to manage or withdraw marketing communications.

17. Force Majeure & Safety

• 17.1 Events may be affected by circumstances outside the reasonable control of the Organiser, including extreme weather, natural disasters, civil unrest, government restrictions, public emergencies, venue restrictions, infrastructure failures or other circumstances affecting the safe operation of an Event.
• 17.2 Where such circumstances affect an Event, the Organiser may delay, suspend, relocate, reschedule, modify or cancel the Event where reasonably necessary.
• 17.3 Any ticket, refund or alternative arrangements arising from such circumstances will be communicated to affected ticket holders and will be subject to applicable law.

18. Changes To These Terms & Safety

• 18.1 The Organiser may update these Terms from time to time to reflect changes to its Events, ticketing processes, operational requirements or applicable legal requirements.
• 18.2 The version of the Terms applicable to a ticket purchase will be made available to the customer at or before the relevant transaction, subject to any updates required by law.

19. Acceptance of Terms

• 19.1 By purchasing a ticket, registering for an Event, participating in an Event-related activity or entering an Event venue, you acknowledge that you have read and understood these Terms and agree to comply with them.
• 19.2 These Terms apply together with any Event-specific terms, venue rules, ticket conditions and policies communicated to the ticket holder.
• 19.3 Nothing in these Terms is intended to exclude, restrict or limit any right or protection that cannot lawfully be excluded, restricted or limited under applicable South African law.